Know the guidelines to start a food delivery service from scratch in your restaurant with the QUALITYFRY Delivery Guide.
QualityFry offers you a Guide on Delivery and TakeAway with tips and guidelines so that you get the most benefit from a trend that has gained special importance after the emergence of COVID19 and the impact on the hospitality industry. Delivery, increasingly established among the consumption habits of the population, is a new way to increase the sales of your business and a great opportunity to expand the business of the HORECA sector.
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First steps in delivery
It is no longer necessary to leave the house to consume the best menu options at home. But, in order to offer this service with the best guarantees, it is convenient to consider certain guidelines. As in any business, we need a human team to develop any activity. Distribute part of your staff to manage orders and deliveries, define exactly the role of each person on the team to ensure efficient management of the order within an exclusive and marked point for the collection of orders.
Having effective communication with our customers is essential for the business to have the expected sales, therefore, communicate to your customers through the usual channels or through social networks that it now offers delivery and the health and safety policies that you have implemented. In addition, you can place posters about it in your restaurant.
The next thing you should know is that your regular customers may be reticent to order for home, it is important that you start by offering discounts, special offers or free delivery to encourage their purchase. And, as we know, food enters through the eyes, it is essential that you promote your business with appetizing images about your menu. Updating promotions weekly is also a good option in order to attract more customers.
Remember that customers who visited your restaurant expect the same quality in your delivery service and, even more, those who buy for the first time. We recommend you check your menu, use appropriate machinery that preserves the properties of the food and use the correct containers that are comfortable to transport, sealed packages and that maintain the characteristics of the product, temperature and shape.
Finally, we will have several types of customers who will prefer to buy one way or another, it is essential that you include several options so that the customer can place their order: through an app, your website, by phone, delivery platforms, etc. For which, in addition, a secure payment can be made by electronic means, online payment through the web, its own app or the associated distribution platform app.
In any catering business, the type of machinery with which you make your products is important, but it is even more important when your menu is to be delivered at home. And, having the equipment that allows you to cook food above 70ºC is essential. The technology developed in all QualityFry equipment is adjusted to the cooking, cleaning and performance requirements necessary.
All the equipment of the brand allows to control the temperature and cooks at 180 ° – 190 ° without the need for a smoke vent and without an extractor hood thanks to our filter system, which completely eliminates the fumes, radically minimizes the odors of frying and allows you to fry different foods in the same oil without mixing their flavors.
Optimization of personal resources. The equipment designed by QUALITYFRY is capable of frying automatically and autonomously, so it does not require specialized personnel. Just press a button and collect the product ready to serve.
100% safety. Closed machine that cooks with a very low concentration of oxygen, guaranteeing safety. It has a double safety control: probe that controls the oil temperature and automatic mechanism for disconnecting the electrical resistance.
Plug & Play: these units can be installed in different locations offering autonomy thanks to their reduced dimensions. In addition, they only need an electrical outlet to start cooking since they are single-phase.
The equipment designed by QUALITYFRY fries, regenerates and seals. You can offer a perfect frying in a simple and profitable way with high turnover products, whether fresh, frozen, sweet or salty. It also offers you the option of regeneration that recovers the golden and crisp surface of any food even if it has been cooked for a long time. Finally, you can also seal the food, preserving the juices, flavor and nutritional properties of the same.
The speed of preparation is one of the advantages that QualityFry equipment offers you, its frying times are between 2 and 3 minutes for any type of products, being able to program up to 6 products at the same time; two in the frying chamber and four on stand by into the carrousel. In this way, you can make French fries in 2:30 min and a portion of croquettes in 3 min at the same time, while waiting you have four other different products. All this in record time and fully automatically.
- Delivery vehicle
You will need your own and personal delivery vehicle (s) to drive them.
- Food packaging and hygienic container
Deliver the food in closed and sealed bags. You will need your own disposable packaging and a closed container where to deposit each meal.
- Personal Protective Equipment
The staff must have gloves and masks even if deliveries are made without contact with the customer.
- Online or contactless payment
You should avoid charging in cash, so you will need payment platforms such as PayPal, Bizum or similar.
- Avoid contact
In addition to maintaining hygienic measures in the bar or restaurant, contact between the delivery man and the customer should be avoided.
Delivery through platforms
There are numerous options that currently operate in Spain: Just Eat, Delibero, Glovo or Uber Eats, to control and serve all your customers use a maximum of 2 or three platforms.
2.Register on the platform
Each platform has different opening rates and conditions of service for restaurants, do not make this decision lightly and choose the one that suites you the best.
In this case, it is the platform that carries the food, so it is recommended to establish double packaging.
4.Online or contactless payment
Avoid using cash through telematic payments or through apps.
It is recommended to deposit the double packed package on a tray so that the customer only has to touch the outside. After delivery, the dealer only needs to clean the tray.
Safety and hygiene in delivery
Restaurants and platforms must adapt their cleaning and disinfection plan considering a general approach and cleaning frequency in all delivery areas, kitchenware, transport vehicles and employee uniforms, such as:
- Do not go to work if you have any symptoms of illness or if they have been in contact with an infected person.
- Enable spaces within the delivery area with dispensers of hydroalcoholic gels. In addition, the delivery person must properly sanitize their hands with disinfectant gel throughout the delivery process.
- Delivery personnel must use personal protective equipment.
- Maintain a safe distance between the order delivery personnel and the delivery person.
- During delivery to the customer, you must make sure to maintain a safe distance.
- Minimize the waiting time for delivery people in the restaurant, to avoid crowds and ensure distance between everyone.
- The tablets must also be sanitized after each shift change.
- The delivery men will disinfect their delivery items (bags, drawers, backpacks, helmets, gloves, etc.) as often as possible and always before starting and after finishing their shift.
- Delivery drivers will wash their uniform or work clothes as often as possible.
- Delivery vehicles will disinfect periodically.
- Clean and disinfect the bag used for delivery after each delivery.
- Avoid touching your hair, eyes, nose and mouth; if we do, afterwards, we must wash our hands.
- Encourage the use of payment by electronic means, online payment through the web, its own app or associated delivery platform app.
Download here the Infographic of the Guide QUALITYFRY for delivery.