QUALITYFRY TAKES ONE MORE STEP IN THE DIGITALIZATION PROCESS WITH 4REMOTE
The last months have been, for many companies, the perfect moment for rethinking and looking for new business opportunities. If we take a closer look at the Food Service industry, one of the most affected by health measures to face the pandemic, we could conclude that the digitalization of their business has been the solution to face the crisis and survive. The delivery platform, Just-Eat- has published information claiming that the restaurants have increased up to 40% and 50% their orders thanks to delivery at home. In the same article, the company informed that volume of new suscribers, restaurants that offer their products in the platform, achieved a record reaching +200%
From our side, in QUALITYFRY we have decided to move one step ahead in the sustainability strategy for the professional kitchen equipment and and keep moving with the digitalization. In fact, our commitment to sustainability and digitization goes beyond design and production: the Technical Assistance Service has implemented a remote support platform based on AR (augmented reality). It is a dedicated software para metrized specifically for QUALITYFRY and named 4Remote. In this way, the technical service overcomes both physical and linguistic barriers:
- Physical:by being able to access any point on the planet that has an Internet connection without the need to travel, which reduces the carbon footprint by eliminating trips.
- Linguistics: another of the notable functionalities of 4Remote is that it offers simultaneous automatic translation during the connection with the client who is requesting technical assistance.
For the usage of this technology is just needed a pair of Smart Glasses; With them, the workers could provide training as well as technical assiance around the world, decreasing the travelling and thus the carbon footprint.